Garnier SkinActive Pure Charcoal Black Sheet Mask Mattifying + Hydrating Oily Skin

Garnier SkinActive Pure Active Neem Purifying Face Wash is a refreshing and deep-cleansing face wash designed to purify the skin and fight blemishes. Infused with the natural power of Neem, this face wash helps to eliminate impurities, excess oil, and dirt, leaving your skin feeling fresh and clean. It is specially formulated to target acne and prevent the buildup of bacteria that can cause breakouts.

The gentle formula removes dirt and oil without over-drying the skin, maintaining a balanced, healthy complexion. It helps to reduce the appearance of blemishes and control shine, making it perfect for oily and acne-prone skin. This face wash provides a thorough cleanse, refreshing your skin while leaving it looking clearer and feeling revitalized.

The 50ml size is ideal for daily use, whether at home or on-the-go, to keep your skin purified and blemish-free.

What’s special about Garnier SkinActive Pure Active Neem Purifying Face Wash

• Contains Neem to purify and cleanse the skin

• Targets acne and blemishes by eliminating impurities

• Removes excess oil and dirt without drying out the skin

• Helps to control shine and reduce breakouts

• Suitable for oily and acne-prone skin

• Gentle enough for daily use

Other Details:

Garnier SkinActive Pure Active Neem Purifying Face Wash is available at Fama Originals in the following:

• Variant: 50ml

• Skin Concerns: Acne, Blemishes, Oiliness

• Active Ingredients: Neem Extract

• Skin Type: Oily, Acne-Prone Skin

• SPF: None

How to Use:

1. Wet your face with water.

2. Apply a small amount of face wash to your palms.

3. Lather and massage onto your face in gentle, circular motions.

4. Rinse thoroughly with lukewarm water.

5. Follow with a suitable moisturizer to keep your skin hydrated.

PRO TIP:

For best results, use twice daily and follow with Garnier’s acne-fighting toner or serum for a complete acne care routine.

Shipping Policy

We deliver all across Pakistan. Please read below for timelines, charges, and order tracking details.

Order processing

When will my order be dispatched?

• Orders placed before 5:00 PM on a working day are processed the same day.

• Orders placed after 5:00 PM, on weekends, or on public holidays will be processed the next working day.

• Processing time is typically 1–2 working days before the order is handed to the courier.

• You will receive an SMS or WhatsApp notification with your tracking number once dispatched.

Delivery timelines

Estimated delivery time

• Orders are delivered within 5–7 working days across Pakistan after dispatch.

• These are estimated timelines and may vary during peak seasons, public holidays, or due to courier delays beyond our control.

Shipping charges

Delivery fee structure

• Standard delivery: Rs. 200–300 depending on your city and parcel weight.

• Free shipping on orders above a minimum order value (if applicable — check current promotions).

• Exact shipping charges are shown at checkout before you confirm your order.

Payment & COD

Cash on delivery (COD)

• We offer Cash on Delivery (COD) across Pakistan — pay when your parcel arrives at your door.

• Online prepaid payment (bank transfer, EasyPaisa, JazzCash) is also accepted and helps speed up dispatch.

• If a COD order is refused at delivery without a valid reason, we reserve the right to restrict future COD orders from that address.

• Please ensure someone is available at the delivery address to receive and pay for the order.

Order tracking

How to track your order

• Once dispatched, you will receive a tracking number via SMS or WhatsApp.

• Use the tracking number on the courier's website to check real-time delivery status.

• For any queries about your shipment, contact us on WhatsApp or email with your order number.

Failed delivery & returns to origin

What happens if delivery fails?

• The courier will make up to 3 delivery attempts. Please ensure your phone is reachable.

• If all attempts fail or the parcel is refused, it will be returned to our warehouse (RTO — Return to Origin).

• For prepaid orders returned due to failed delivery, a Rs. 200 handling fee will be deducted from the refund to cover two-way shipping costs.

• To redeliver after an RTO, re-delivery charges will apply.

NEED HELP?

Contact our support team

• For order tracking, shipping queries, or any delivery issues — reach us on WhatsApp or email with your order number.

Exchange & Return Policy

Please read carefully before raising a claim. All cases are subject to Quality Check.

CASE 1 — Damaged / Leaked / Missing

Leaked, damaged, or missing product

• Report within 24 hours of delivery. Claims raised after this window will not be entertained.

• A clear photo of the Order Invoice placed on the parcel is mandatory for all claims.

• We may also request product images, packaging images, or an unboxing video (if available) to verify your claim.

• For missing items, warehouse footage will be reviewed. Claims are approved only if the oversight is confirmed from our end.

• For wrong items (incorrect shade, variant, or product), contact us within 24 hours of delivery. Returned items must be unused and in original condition, with all seals, tags, packaging, and accessories intact. Items returned used, damaged, or tampered with will be rejected after QC.

CASE 2 — Exchange / Change of Mind

Exchange or change of mind

• Products returned due to a change of mind (wrong shade, type, or no longer needed) must be unused and in original condition with all seals and packaging intact.

• Once the item is received and passes QC, your refund or exchange will be processed.

• A handling fee of Rs. 200 will be deducted from refunds, or charged on delivery in case of an exchange, to cover logistics costs.

CASE 3 — Out-of-Stock Refund

Out-of-stock refunds

• If a paid product is found to be out of stock after your order, a monetary refund will be issued.

• Our support team will reach out to collect your bank details.

• Refunds are processed within 48–72 hours after confirmation.

RESOLUTION TIMELINES

• Reverse pickup: 10–15 working days

• Full resolution (pickup + QC + decision): Up to 15 working days

• Note: Subject to courier schedules.