SKIN1004 Madagascar Centella Hyalu-Cica Blue Serum 30ml

SKIN1004 Madagascar Centella Hyalu-Cica Blue Serum is a deeply hydrating and soothing serum designed to deliver intense moisture while calming irritated or sensitive skin. Powered by the unique Hyalu-Cica formula, which blends Hyaluronic Acid and Centella Asiatica extract from Madagascar, this serum helps restore the skin’s moisture balance and strengthen the natural barrier. It’s ideal for skin that feels dry, tight, or inflamed due to environmental stress or overuse of harsh products.

The lightweight, gel-like texture absorbs instantly without leaving a sticky or oily feel, making it perfect for layering under other skincare or makeup. Enriched with niacinamide and ceramides, it not only hydrates but also helps improve skin tone, minimize redness, and lock in moisture for lasting comfort. With regular use, skin appears smoother, more plump, and visibly calmer.

Suitable for all skin types, including dry, dehydrated, or acne-prone skin, this serum is fragrance-free, alcohol-free, and gentle enough for daily use, morning and night.

What's special about SKIN1004 Madagascar Centella Hyalu-Cica Blue Serum:

• Combines Hyaluronic Acid and Centella Asiatica for deep hydration and calming

• Lightweight gel texture absorbs quickly with no stickiness

• Strengthens the skin barrier and reduces moisture loss

• Brightens and balances skin tone with niacinamide

• Safe for sensitive and acne-prone skin

Other Details:

• Variant: 30ml

• Skin Concerns: Dehydration, sensitivity, redness, dullness

• Active Ingredients: Centella Asiatica, Hyaluronic Acid, Niacinamide, Ceramides

• Skin Type: All skin types, especially dry or sensitive skin

• SPF: Not applicable

How to Use:

• After toner, apply 1–2 pumps of serum to the face

• Gently massage until fully absorbed

• Follow with your moisturizer

• Use daily, morning and evening

PRO TIP:

Use this serum on damp skin to lock in even more hydration. For an extra calming routine, pair it with other Hyalu-Cica products from the same line.

Shipping Policy

We deliver all across Pakistan. Please read below for timelines, charges, and order tracking details.

Order processing

When will my order be dispatched?

• Orders placed before 5:00 PM on a working day are processed the same day.

• Orders placed after 5:00 PM, on weekends, or on public holidays will be processed the next working day.

• Processing time is typically 1–2 working days before the order is handed to the courier.

• You will receive an SMS or WhatsApp notification with your tracking number once dispatched.

Delivery timelines

Estimated delivery time

• Orders are delivered within 5–7 working days across Pakistan after dispatch.

• These are estimated timelines and may vary during peak seasons, public holidays, or due to courier delays beyond our control.

Shipping charges

Delivery fee structure

• Standard delivery: Rs. 200–300 depending on your city and parcel weight.

• Free shipping on orders above a minimum order value (if applicable — check current promotions).

• Exact shipping charges are shown at checkout before you confirm your order.

Payment & COD

Cash on delivery (COD)

• We offer Cash on Delivery (COD) across Pakistan — pay when your parcel arrives at your door.

• Online prepaid payment (bank transfer, EasyPaisa, JazzCash) is also accepted and helps speed up dispatch.

• If a COD order is refused at delivery without a valid reason, we reserve the right to restrict future COD orders from that address.

• Please ensure someone is available at the delivery address to receive and pay for the order.

Order tracking

How to track your order

• Once dispatched, you will receive a tracking number via SMS or WhatsApp.

• Use the tracking number on the courier's website to check real-time delivery status.

• For any queries about your shipment, contact us on WhatsApp or email with your order number.

Failed delivery & returns to origin

What happens if delivery fails?

• The courier will make up to 3 delivery attempts. Please ensure your phone is reachable.

• If all attempts fail or the parcel is refused, it will be returned to our warehouse (RTO — Return to Origin).

• For prepaid orders returned due to failed delivery, a Rs. 200 handling fee will be deducted from the refund to cover two-way shipping costs.

• To redeliver after an RTO, re-delivery charges will apply.

NEED HELP?

Contact our support team

• For order tracking, shipping queries, or any delivery issues — reach us on WhatsApp or email with your order number.

Exchange & Return Policy

Please read carefully before raising a claim. All cases are subject to Quality Check.

CASE 1 — Damaged / Leaked / Missing

Leaked, damaged, or missing product

• Report within 24 hours of delivery. Claims raised after this window will not be entertained.

• A clear photo of the Order Invoice placed on the parcel is mandatory for all claims.

• We may also request product images, packaging images, or an unboxing video (if available) to verify your claim.

• For missing items, warehouse footage will be reviewed. Claims are approved only if the oversight is confirmed from our end.

• For wrong items (incorrect shade, variant, or product), contact us within 24 hours of delivery. Returned items must be unused and in original condition, with all seals, tags, packaging, and accessories intact. Items returned used, damaged, or tampered with will be rejected after QC.

CASE 2 — Exchange / Change of Mind

Exchange or change of mind

• Products returned due to a change of mind (wrong shade, type, or no longer needed) must be unused and in original condition with all seals and packaging intact.

• Once the item is received and passes QC, your refund or exchange will be processed.

• A handling fee of Rs. 200 will be deducted from refunds, or charged on delivery in case of an exchange, to cover logistics costs.

CASE 3 — Out-of-Stock Refund

Out-of-stock refunds

• If a paid product is found to be out of stock after your order, a monetary refund will be issued.

• Our support team will reach out to collect your bank details.

• Refunds are processed within 48–72 hours after confirmation.

RESOLUTION TIMELINES

• Reverse pickup: 10–15 working days

• Full resolution (pickup + QC + decision): Up to 15 working days

• Note: Subject to courier schedules.