The Ordinary Amino Acids + B5 Hydration Support Formula 30ml

The Ordinary Amino Acids + B5 Hydration Support Formula is a lightweight, ultra-hydrating serum that supports healthy skin function and long-lasting moisture. This serum is made with a concentrated mixture of vitamin B5 (panthenol) and amino acids to replicate your skin's natural moisturizing properties. It improves overall texture and resilience, increases hydration, and fortifies the skin's protective layer.

Vitamin B5 calms, softens, and improves water retention, while amino acids are essential for preserving the equilibrium and suppleness of the skin. The skin feels smooth, plump, and renewed after using this water-based serum, which absorbs rapidly. It blends easily into any routine and is perfect for all skin types, particularly sensitive or dehydrated skin. Use it every day to keep your skin feeling relaxed and comfortable, increase hydration levels, and preserve skin health.

What's special about The Ordinary Amino Acids + B5 Hydration Support Formula:

• Mimics skin’s natural moisturizing factors

• Deeply hydrates and strengthens the skin barrier

• Contains amino acids and vitamin B5

• Lightweight, water-based formula

• Suitable for all skin types, including sensitive

Other Details:

• Variant: 30ml

• Skin Concerns: Dehydration, dryness, barrier damage

• Active Ingredients: Amino Acids, Vitamin B5 (Panthenol)

• Skin Type: All skin types

• SPF: Not applicable

How to Use:

• Apply a few drops to clean, dry skin

• Gently massage into the face and neck

• Use morning and evening before creams or oils

• Follow with moisturizer and sunscreen in the morning

PRO TIP:

Pair with hyaluronic acid or a rich moisturizer to lock in hydration. Use it after exfoliation or retinol to calm and restore your skin’s moisture barrier.

Shipping Policy

We deliver all across Pakistan. Please read below for timelines, charges, and order tracking details.

Order processing

When will my order be dispatched?

• Orders placed before 5:00 PM on a working day are processed the same day.

• Orders placed after 5:00 PM, on weekends, or on public holidays will be processed the next working day.

• Processing time is typically 1–2 working days before the order is handed to the courier.

• You will receive an SMS or WhatsApp notification with your tracking number once dispatched.

Delivery timelines

Estimated delivery time

• Orders are delivered within 5–7 working days across Pakistan after dispatch.

• These are estimated timelines and may vary during peak seasons, public holidays, or due to courier delays beyond our control.

Shipping charges

Delivery fee structure

• Standard delivery: Rs. 200–300 depending on your city and parcel weight.

• Free shipping on orders above a minimum order value (if applicable — check current promotions).

• Exact shipping charges are shown at checkout before you confirm your order.

Payment & COD

Cash on delivery (COD)

• We offer Cash on Delivery (COD) across Pakistan — pay when your parcel arrives at your door.

• Online prepaid payment (bank transfer, EasyPaisa, JazzCash) is also accepted and helps speed up dispatch.

• If a COD order is refused at delivery without a valid reason, we reserve the right to restrict future COD orders from that address.

• Please ensure someone is available at the delivery address to receive and pay for the order.

Order tracking

How to track your order

• Once dispatched, you will receive a tracking number via SMS or WhatsApp.

• Use the tracking number on the courier's website to check real-time delivery status.

• For any queries about your shipment, contact us on WhatsApp or email with your order number.

Failed delivery & returns to origin

What happens if delivery fails?

• The courier will make up to 3 delivery attempts. Please ensure your phone is reachable.

• If all attempts fail or the parcel is refused, it will be returned to our warehouse (RTO — Return to Origin).

• For prepaid orders returned due to failed delivery, a Rs. 200 handling fee will be deducted from the refund to cover two-way shipping costs.

• To redeliver after an RTO, re-delivery charges will apply.

NEED HELP?

Contact our support team

• For order tracking, shipping queries, or any delivery issues — reach us on WhatsApp or email with your order number.

Exchange & Return Policy

Please read carefully before raising a claim. All cases are subject to Quality Check.

CASE 1 — Damaged / Leaked / Missing

Leaked, damaged, or missing product

• Report within 24 hours of delivery. Claims raised after this window will not be entertained.

• A clear photo of the Order Invoice placed on the parcel is mandatory for all claims.

• We may also request product images, packaging images, or an unboxing video (if available) to verify your claim.

• For missing items, warehouse footage will be reviewed. Claims are approved only if the oversight is confirmed from our end.

• For wrong items (incorrect shade, variant, or product), contact us within 24 hours of delivery. Returned items must be unused and in original condition, with all seals, tags, packaging, and accessories intact. Items returned used, damaged, or tampered with will be rejected after QC.

CASE 2 — Exchange / Change of Mind

Exchange or change of mind

• Products returned due to a change of mind (wrong shade, type, or no longer needed) must be unused and in original condition with all seals and packaging intact.

• Once the item is received and passes QC, your refund or exchange will be processed.

• A handling fee of Rs. 200 will be deducted from refunds, or charged on delivery in case of an exchange, to cover logistics costs.

CASE 3 — Out-of-Stock Refund

Out-of-stock refunds

• If a paid product is found to be out of stock after your order, a monetary refund will be issued.

• Our support team will reach out to collect your bank details.

• Refunds are processed within 48–72 hours after confirmation.

RESOLUTION TIMELINES

• Reverse pickup: 10–15 working days

• Full resolution (pickup + QC + decision): Up to 15 working days

• Note: Subject to courier schedules.